Privacy Policy

Effective Date: January 1, 2026

1. Introduction

ArchEasy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website archeasy.app and use our AI-powered interior design and floor plan generation services (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Personal Data

Personally identifiable information, such as your name, email address, and authentication data (via Google or Email login), that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

B. Derivative Data & Files

Uploaded Content: We store images, sketches, and documents you upload to the Service for the purpose of generating floor plans or 3D renders.
Generated Content: We store the images and data generated by our AI models based on your inputs.

C. Financial Data

We do not store any credit card information on our servers. Financial data related to coin purchases is handled by our payment processors, Dodo Payments (International) and Duitku (Indonesia). You should review their privacy policies and contact them directly for responses to your questions.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your transactions and add Usage Coins to your account.
• Generate AI-based designs and floor plans as requested.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Email you regarding your account, updates, or technical support.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Sharing of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Specifically, we use Supabase for database/backend services and Google Gemini for AI processing.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. User Rights & Data Deletion

You have the right to request access to the data we store about you. You may also request the deletion of your account and associated data (uploaded sketches, generated images) by contacting us at support@archeasy.com or ensuring you use the "Delete Account" feature within the app settings if available.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

ArchEasy Support
Email: support@archeasy.com
Address: Jl. Perintis B No12b, B.lampung, Lampung, Indonesia